Effective 22 July 2026. This policy applies to Purehome Cleaning Ltd booking requests and confirmed cleaning services.
1. Request and confirmation
An online submission is a booking request only. Purehome reviews your location, scope and preferred time. Your service is confirmed only after we communicate acceptance, final timing and pricing by phone, text or email.
2. Personalised pricing
Final pricing is confirmed after we review the property size, condition, location, equipment requirements, selected extras and work agreed with you. A website request does not create a fixed quote.
3. No advance payment
No deposit or advance payment is required for a standard booking unless we specifically agree otherwise for an unusually large or specialist job. Payment is due after the clean by bank transfer or cash. We will provide payment details when your booking is confirmed.
4. No lock-in contract
Regular cleaning does not have a fixed-term contract or minimum number of services. You may pause, reschedule or cancel future services without a cancellation fee. Please give as much notice as reasonably possible so we can manage our cleaners’ time.
5. Property information and access
Please provide accurate details about property size, condition, access, parking, pets and priorities. Material differences may affect duration, scope or pricing. Safe, reasonable access is required. Do not enter alarm codes, lockbox codes or other sensitive access credentials in the initial form.
6. Products and equipment
For regular cleaning, clients may provide their preferred products and equipment. If Purehome is asked to supply them, an additional charge may be agreed before the service. Products and equipment for other services are confirmed in the personalised quote.
7. Service limitations
We only perform tasks agreed in the confirmed scope and within the allocated time. Hazardous cleaning, mould remediation, biohazards, pest waste, exterior work at height and specialist carpet or restoration work are not included unless expressly agreed in writing.
8. Concerns
If something does not meet the agreed scope, contact us as soon as possible at 021 0288 1828 or contact@purehome.co.nz so we can review the concern fairly.